Responsible gambling

Responsible Gaming at Elements Casino Grand River

At Elements Casino Grand River, we are committed to providing a safe and enjoyable gaming experience for all our guests. We understand the risks associated with problem gambling and are dedicated to promoting responsible gaming practices.

Self-Exclusion Program
If you feel that your gambling habits are becoming problematic or if you are concerned about someone else's behavior, please don't hesitate to contact us. Our self-exclusion program allows individuals to voluntarily exclude themselves from our casino for a specified period of time. This means we will not allow them to enter the premises or engage in any gaming activities.

Deposit and Loss Limits
We encourage all our guests to set deposit and loss limits that work for them. These limits can help you avoid overspending and stay within your budget. Our staff are happy to assist with setting up these limits, which can be adjusted at any time if needed.

Reality Checks
Our casino is equipped with a number of features designed to promote responsible gaming. These include:

• Reality checks: regular reminders about the amount of money you've spent
• Time-out periods: temporary exclusion from our casino for a specified period of time
• Deposit limits: restrictions on how much money you can deposit into your account

Accessing Responsible Gaming Resources

If you need help with managing your gaming habits, we recommend contacting Connex Ontario or one of the other reputable problem gambling support services available in Canada. These organizations offer confidential and free advice to individuals struggling with problem gambling.

• Connex Ontario
• Problem Gambling Helpline

Additional Support Services

We also provide access to information on responsible gaming practices, as well as support services for those in need. Our staff are trained to recognize the signs of problem gambling and can offer assistance if needed.

If you feel that you or someone else may have a problem with gaming, please don't hesitate to reach out to us. We're here to help ensure your visit is enjoyable and safe.